Shipping Policy

Shipping Methods and Rates
Pure+Fresh charges a flat shipping rate of $7.29 for all orders within the U.S. 

Holiday Shipping 
Orders with standard shipping cannot be guaranteed shipment before a holiday unless the Express Holiday Shipping option (flat rate of $30) is selected at checkout.

Order Status
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) Monday through Thursday and 11am EST Friday will not be processed until the next business day.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please fill out a Contact Form, email us at or call us at 877-287-7438.

Report Order Problem
If your order is missing a product, contains a damaged item, or other concern, please contact an Customer Representative by emailing us at or dialing 877-287-7438. To expedite your request, please have your order number available. We will always do our best to accommodate your concern as efficiently as possible.

Returns & Exchanges
While we hope that you are always satisfied with your purchase, we understand that you may need to return a product. gladly accepts returns of unused, unworn, unwashed, undamaged, or defective merchandise purchased online for full refund or exchange within 30 days of original purchase. Please fill out a Contact Form or email us for more details. Please include the sales receipt and/or invoice with any return. Refunds will be made in the form of the original payment. You will be refunded for the amount of your return, less shipping and handling. All shipping costs for returned items are the responsibility of the customer. Please allow 2 - 4 weeks to process the return. We are not responsible for lost shipments.

Please note, that if a product-based donation to an iWorld Fundraising Recipient was made, and an item(s) was returned, the entire monetary amount from the purchase of that item will be returned to the customer and will not be received by the recipient.

If you require further information regarding the return of any products, please do not hesitate to fill out a Contact Form, or email us at and we'll be happy to assist you.